Service

Purchasing equipment from RMP our customers receive not only high-quality machines but also reliable servicing which plays an equally important role in the successful and uninterrupted production operation.

For the servicing of more than 300 of equipment pieces installed in the Baltic countries RMP Company has formed a strong service team.

For ensuring that our partners avoided financial losses due to downtime equipment, we have provided:

  • the 24-hour telephone support;
  • spare parts warehouse in Riga;
  • specialist on-site visit during the 24 hours.

Service center contact information:

a
  • Equipment assambly and introduction into service
  • Warranty maintenance
  • Diagnostics
  • Spare parts supply
  • Servicing
  • Material testing

Equipment assambly and introduction into service

Qualitative equipment assembly and its introduction into service are the uninterrupted operation guarantee and the equipment finishing costs reduction at a later time.

For the correct equipment assembly ensuring, optimal operational settings and detailed training of operators to be the equipment introduction into service is conducted by RMP specialists. In most cases the equipment warranty period starts from the moment of its accepting by the customer after the applied launch and the operator's training course.

Warranty maintenance

Customer satisfaction has always been our top priority. We take your individual requirements into account at the design and construction stages.

Our experienced service team offers warranty work and support throughout the life of the machine. We personally take care of maintenance, repair, modernization and ensure perfect operation of the equipment.

Diagnostics

Timely diagnostic work allows the machine to operate for much longer, without accidents and unplanned shutdowns. But there are situations when the machine stops working properly.

Our experts will work professionally to identify and repair defects.

Spare parts supply

Prompt supply of spare and quick-wear parts is as a rule carried out to the customer door from a warehouse in Riga or if it is necessary from a manufacturer warehouse in Germany.

Servicing

Our service specialists are ready to provide any assistance in repairing the equipment.

EMERGENCY REPAIR

Service specialists are ready to help our customers as soon as possible.

PLANNED REPAIR

It is a set of measures for the maintenance and repair of equipment to ensure its uninterrupted operation.
Ongoing preventive maintenance and monitoring of equipment:

  • planned inspections
  • planned small and medium repair works
  • planned overhaul
  • equipped repair shop

Material testing

For the equipment selection that optimal suites the customer request we conduct tests with the customer material. The material testing is conducting free of charge on the basis in Riga or if it is necessary at the manufacturer's plant in Germany.

After the test conducting samples of the received products and a detailed report will be sent to you. By request the material testing can be conducted in your presence.

Our projects

Starting the chain conveyor

Starting the chain conveyor

From idea to finished product! RMP designs and manufactures non-standard equipment adapted to the needs of the customer.

In July 2022, a chain conveyor was installed for a Latvian company, consisting of two conveyors with separate drives. Drive: electric motor - reducer mounted directly on the conveyor frame. A 90-degree chain conveyor with a straight section (length 9 meters) was attached to an existing production line. Estimated load of the conveyor - up to 1000 kg of simultaneous presence of the product on the line.

RUF Lignum R6 in Latvia

RUF Lignum R6 in Latvia

In February 2022, our specialists successfully launched 2 new RUF Lignum R6 briquetting presses for a Latvian woodworking company in Kuldiga.The latest technology of RUF briquetting presses makes it possible to produce high-quality briquettes of the same size and weight from different raw material fractions.Improvements to the Lignum R6 hydraulic motors have increased equipment efficiency by 25%. This is one of the biggest advantages of the R-series - lower power consumption per unit of power. The raw material is pine shavings.

RUF Lignum R6 and Strojplast packing machine

RUF Lignum R6 and Strojplast packing machine

In December 2021, our specialists successfully installed and launched 2 new RUF Lignum R6 briquetting presses together with an Airless sleeve wrappers packaging machine from Strojplast for a Latvian woodworking company in Jekabpils. The company was already involved in the production of briquettes and decided to replace the previous generation of RUF presses with new ones.

From waste to packaged briquettes

From waste to packaged briquettes

In February 2021, our team developed and installed a full-cycle briquetting line. The company has a lot of sawdust and different wood waste in different fractions. In order to achieve an even mass of timber for briquetting by packing briquettes on pallets, only a vibrating table, vibrating conveyors, chipper, several hoppers, a hammer mill, 2 RUF briquetting presses and a Strojplast packing machine are installed. Briquetting line capacity 1.4t / hour.

RUF press in Belarus

RUF press in Belarus

In August 2019, we installed a new RUF Lignum R6 briquetting press for a Belarusian company already engaged in briquette production. The company replaced the previous-generation RUF press with the new one to increase productivity but reduce electricity costs. The further improvement of the hydraulic system of the Lignum R has led to an efficiency increase of around 25%. This is one of the biggest benefits - less power consumption per capacity.

Solution for a briquette manufacturer in Lithuania

Solution for a briquette manufacturer in Lithuania

This time we visited neighboring Lithuania, where in July 2019 we installed a RUF Lignum R6 briquetting system and an Airless packaging machine from Strojplast. In total, these capacities produce approximately 950-970 kg / h of briquettes, which means one pallet of briquettes per hour and about 23 tons per day.

36 tons of briquettes per day - the power of RUF!

36 tons of briquettes per day - the power of RUF!

In July we installed two RUF Lignum R6 presses with a total capacity of around 1500 kg/h. They can produce about 36 tons of briquettes per day. The entrepreneur admits that this is a great way to solve the problem of leftover furniture production. Most of the briquettes are exported.

Latest generation RUF briquetting system with packaging solution from Strojplast

Latest generation RUF briquetting system with packaging solution from Strojplast

In June 2019, we implemented a great solution for a briquette manufacturer by installing a latest generation RUF Lignum R6 press together with a Stroplast packaging machine. In total, this equipment produces 750 kg briquettes per hour.

RUF hydraulic press in Belarus

RUF hydraulic press in Belarus

In March 2019, Belarus installed the RUF Lignum Classic hydraulic press for the production of wood briquettes from sawdust.

RUF Lignum R6 in Estonia

RUF Lignum R6 in Estonia

One more project in Estonia. In november we start up RUF Lignum R6. The company manufactures summer houses from coniferous wood. The material is mainly shavings from planing.

See all projects

Frequently Asked Questions

1

How often should maintenance be performed?

The maintenance schedule is specified in the press operating instructions.

2

The operator of the work press has changed, what needs to be done?

Contact us to have our experts train the operator to work with the equipment.

3

What additional information needs to be provided so that the application can be processed more quickly?

Provide the press number, a description of the damage and the number of hours worked.

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Jersikas street 14,
Riga, Latvia, LV-1003
on working days: 08:00 - 17:00 +(371) 67 286 442
for questions and offersrmp@rmp.lv

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