Service

Purchasing equipment from RMP our customers receive not only high-quality machines but also reliable servicing which plays an equally important role in the successful and uninterrupted production operation.

For the servicing of more than 300 of equipment pieces installed in the Baltic countries RMP Company has formed a strong service team.

For ensuring that our partners avoided financial losses due to downtime equipment, we have provided:

the 24-hour telephone support;
spare parts warehouse in Riga;
specialist on-site visit during the 24 hours.

Service center contact information:

Telephone number: + (371) 29 297 558
Spare parts order: +(371) 25 414 103
E-mail: serviss@rmp.lv

Equipment assambly and introduction into service
Warranty maintenance
Diagnostics
Spare parts supply
Servicing
Material testing

Equipment assambly and introduction into service

Qualitative equipment assembly and its introduction into service are the uninterrupted operation guarantee and the equipment finishing costs reduction at a later time.

For the correct equipment assembly ensuring, optimal operational settings and detailed training of operators to be the equipment introduction into service is conducted by RMP specialists. In most cases the equipment warranty period starts from the moment of its accepting by the customer after the applied launch and the operator's training course.

Warranty maintenance

Customer satisfaction has always been our top priority. We take your individual requirements into account at the design and construction stages.

Our experienced service team offers warranty work and support throughout the life of the machine. We personally take care of maintenance, repair, modernization and ensure perfect operation of the equipment.

Diagnostics

Timely diagnostic work allows the machine to operate for much longer, without accidents and unplanned shutdowns. But there are situations when the machine stops working properly.

Our experts will work professionally to identify and repair defects.

Spare parts supply

Prompt supply of spare and quick-wear parts is as a rule carried out to the customer door from a warehouse in Riga or if it is necessary from a manufacturer warehouse in Germany.

Servicing

Our service specialists are ready to provide any assistance in repairing the equipment.

EMERGENCY REPAIR

Service specialists are ready to help our customers as soon as possible.

PLANNED REPAIR

It is a set of measures for the maintenance and repair of equipment to ensure its uninterrupted operation.
Ongoing preventive maintenance and monitoring of equipment:

planned inspections
planned small and medium repair works
planned overhaul
equipped repair shop

Material testing

For the equipment selection that optimal suites the customer request we conduct tests with the customer material. The material testing is conducting free of charge on the basis in Riga or if it is necessary at the manufacturer's plant in Germany.

After the test conducting samples of the received products and a detailed report will be sent to you. By request the material testing can be conducted in your presence.

Our projects

Briquetting system in Tukums region

In December 2023, our specialists implemented a project to install a briquetting system at a wood processing plant in the Tukums district.
The system consists of the following parts: briquetting system RUF 200, feeding conveyor with feeding length 4700 mm, hopper 600 x 1000, extended oil cooler, control cabinet with direct starting system for three engines. Features of the facility: the old press was replaced, an additional waste supply was connected through a conveyor, the cooling system of the press was strengthened, and a productivity of up to 240 briquettes per hour was ensured.
Our specialists successfully carried out high-quality installation and commissioning of all the above equipment, as well as personnel training.

Briquetting systems in Radviliški district, Lithuania

At the end of November 2023, our specialists successfully installed 3 new RUF Lignum R6 briquetting systems for a wood processing company in Radviliški district, Lithuania. The system consists of the following parts: 3 briquetting presses RUF Lignum R6, 3 extraction hopper sets, 3 inspection doors inside hopper. Our specialists have successfully carried out the high-quality assembly and commissioning of all the above-mentioned equipment, as well as personnel training.

Briquetting and packaging system in Madona region

In November 2023, our specialists implemented a project to install a briquetting and packaging system at a woodworking enterprise in the Madonsky district. The system consists of the following parts: RUF Lignum R6 briquetting press and Strojplast Airless Advance shrink packaging machine with finished product conveyor. Our specialists successfully carried out high-quality installation and commissioning of all the above equipment, as well as personnel training.

Briquetting and packing system in Jēkabpils region

In October 2023, our specialists implemented a project to install a briquetting and packaging system at a woodworking enterprise in the Jekabpils region. The system consists of the following parts: two RUF Lignum R6 briquetting presses with a set of dust extractors, a 2m3 loading hopper with a lid and a level sensor, an Airless Advance thermal packaging tunnel with a finished product conveyor (Strojplast). Our specialists successfully carried out high-quality installation and commissioning of all the above equipment, as well as personnel training.

Briquetting, packaging and palletizing system in Dobele region

In September 2023, our specialists implemented a project to install a briquetting, packaging and palletizing system at a woodworking enterprise in the Dobele district.
The system consists of the following parts:
Briquetting system RUF Lignum Classic
Airless Shrink Packaging Machine (Strojplast)
Finished product conveyor (Strojplast)
Palletizing equipment: sorting table, floor lift, vacuum lift, semi-automatic pallet packer, grouping table, manipulator (Strojplast)
Pallet packaging equipment (Strojplast)
Our specialists successfully carried out high-quality installation and commissioning of all of the above equipment.

Automatic line of packaging equipment in Tallinn

In July 2023, our specialists implemented a project to install an automatic packaging line at a woodworking company in Tallinn, Estonia.
The line carries out automatic selection of briquettes from 3 RUF briquetting presses, their transportation to the grouper, formation of a group of 12 rectangular briquettes, wrapping the prepared group in shrink film, passing the package through a thermal tunnel and a cooling station. The line is equipped with emergency exit, leaflet feeder, briquette flow control and safety sensors. As a result, the line capacity has increased to 240 packs per hour.
Our specialists have successfully carried out high-quality installation and commissioning of all the above equipment.

Briquetting line in Ropaži region

In December 2022, our specialists successfully installed a briquetting line for a Latvian woodworking company in the Ropaži region. The line consists of RUF briquetting systems, transport and control systems. The project included the following stages of installation work: dismantling of old equipment, installation of a scraper conveyor and feeder screws, setting up 5 presses for new positions, installation of flexible connections between nodes, laying cable routes, power supply, piping of electronics, installation of raw materials removal, installation of chutes and packing table, as well as the installation of the operator's platform.

RUF Lignum R6 in Jelgava region

In September 2022, our specialists successfully installed 2 new RUF Lignum R6 briquetting presses for a Latvian woodworking company in the Jelgava region. The company has already been involved in recycling and briquette production, and now decided to replace the previous generation of RUF presses with new ones in order to increase productivity and reduce energy costs. Improvements to the Lignum R6 hydraulic motors have increased equipment efficiency by 25%.

The total production capacity is about 1500 kg/h. They can produce about 36 tons of briquettes per day. Raw materials - alder and oak shavings.

Starting the chain conveyor

From idea to finished product! RMP designs and manufactures non-standard equipment adapted to the needs of the customer.

In July 2022, a chain conveyor was installed for a Latvian company, consisting of two conveyors with separate drives. Drive: electric motor - reducer mounted directly on the conveyor frame. A 90-degree chain conveyor with a straight section (length 9 meters) was attached to an existing production line. Estimated load of the conveyor - up to 1000 kg of simultaneous presence of the product on the line.

RUF Lignum R6 in Latvia

In February 2022, our specialists successfully launched 2 new RUF Lignum R6 briquetting presses for a Latvian woodworking company in Kuldiga.The latest technology of RUF briquetting presses makes it possible to produce high-quality briquettes of the same size and weight from different raw material fractions.Improvements to the Lignum R6 hydraulic motors have increased equipment efficiency by 25%. This is one of the biggest advantages of the R-series - lower power consumption per unit of power. The raw material is pine shavings.

See all projects

Frequently Asked Questions

How often should maintenance be performed?

The maintenance schedule is specified in the press operating instructions.

The operator of the work press has changed, what needs to be done?

What additional information needs to be provided so that the application can be processed more quickly?

Provide the press number, a description of the damage and the number of hours worked.

Ask a question

Didn't find the information you are looking for? Ask your question and we will answer it as soon as possible.

Jersikas street 14,
Riga, Latvia, LV-1003

Working hours: 08:00 - 17:00 +(371) 67 286 442

for questions and offersrmp@rmp.lv