Service

Purchasing equipment from RMP our customers receive not only high-quality machines but also reliable servicing which plays an equally important role in the successful and uninterrupted production operation.

For the servicing of more than 300 of equipment pieces installed in the Baltic countries RMP Company has formed a strong service team.

For ensuring that our partners avoided financial losses due to downtime equipment, we have provided:

the 24-hour telephone support;
spare parts warehouse in Riga;
specialist on-site visit during the 24 hours.

Service center contact information:

Telephone number: + (371) 29 297 558
Spare parts order: +(371) 25 414 103
E-mail: serviss@rmp.lv

Equipment assambly and introduction into service
Warranty maintenance
Diagnostics
Spare parts supply
Servicing
Material testing

Equipment assambly and introduction into service

Qualitative equipment assembly and its introduction into service are the uninterrupted operation guarantee and the equipment finishing costs reduction at a later time.

For the correct equipment assembly ensuring, optimal operational settings and detailed training of operators to be the equipment introduction into service is conducted by RMP specialists. In most cases the equipment warranty period starts from the moment of its accepting by the customer after the applied launch and the operator's training course.

Warranty maintenance

Customer satisfaction has always been our top priority. We take your individual requirements into account at the design and construction stages.

Our experienced service team offers warranty work and support throughout the life of the machine. We personally take care of maintenance, repair, modernization and ensure perfect operation of the equipment.

Diagnostics

Timely diagnostic work allows the machine to operate for much longer, without accidents and unplanned shutdowns. But there are situations when the machine stops working properly.

Our experts will work professionally to identify and repair defects.

Spare parts supply

Prompt supply of spare and quick-wear parts is as a rule carried out to the customer door from a warehouse in Riga or if it is necessary from a manufacturer warehouse in Germany.

Servicing

Our service specialists are ready to provide any assistance in repairing the equipment.

EMERGENCY REPAIR

Service specialists are ready to help our customers as soon as possible.

PLANNED REPAIR

It is a set of measures for the maintenance and repair of equipment to ensure its uninterrupted operation.
Ongoing preventive maintenance and monitoring of equipment:

planned inspections
planned small and medium repair works
planned overhaul
equipped repair shop

Material testing

For the equipment selection that optimal suites the customer request we conduct tests with the customer material. The material testing is conducting free of charge on the basis in Riga or if it is necessary at the manufacturer's plant in Germany.

After the test conducting samples of the received products and a detailed report will be sent to you. By request the material testing can be conducted in your presence.

Frequently Asked Questions

How often should maintenance be performed?

The maintenance schedule is specified in the press operating instructions.

The operator of the work press has changed, what needs to be done?

What additional information needs to be provided so that the application can be processed more quickly?

Provide the press number, a description of the damage and the number of hours worked.

Ask a question

Didn't find the information you are looking for? Ask your question and we will answer it as soon as possible.

Jersikas street 14,
Riga, Latvia, LV-1003

Working hours: 08:00 - 17:00 +(371) 67 286 442

for questions and offersrmp@rmp.lv