After-sales service as an indicator of supplier reliability

Each project for the supply of equipment is a long series of approvals, negotiations and clarifications of details. The cooperation between the customer and the supplier cannot and should not end with the commissioning of the equipment. The way the relationship with the supplier develops after the completion of the project, says a lot more about him than all the beautiful words said before signing the contract.

‒ After putting the equipment into operation, we open a “hot line,” says RMP service engineer Alexander Ostashevsky. – We pay great attention to staff training and most of the questions they have after the launch, especially if they encounter our technology for the first time. That is why our specialists stay at the plant for some time to help the operators get used to the new equipment. But even after the departure of the commissioners, the interaction does not stop. We are always in touch: our specialists are ready to answer questions about control, settings, directly on the process - for each customer we develop an individual algorithm taking into account the specifics of a particular production, together with the personnel of the enterprise we analyze the results and help optimize them. Depending on the issue, both our employees from the office in Riga and representatives of manufacturers can deal with it.

‒ After commissioning, it is very important to regularly maintain key technological units, ‒ says Alexander, ‒ and we closely communicate with the technical staff of woodworking enterprises on issues of meeting the requirements of the regulations and timely maintenance of equipment. Equipment is equipment, and during operation, situations inevitably arise when repair or replacement of any parts is required. We provide comprehensive assistance in the selection, purchase and installation of the necessary spare parts and components for repairs in accordance with EU standards and manufacturer's requirements.
It should be noted that in case of contacting us, we conduct a comprehensive examination of the equipment directly at the enterprise, analyze the technical condition and quality of the interaction of our machines with the rest of the equipment in the technological chain. We select safe and effective solutions depending on the identified problems. Our offer may include activities such as the replacement of worn parts and assemblies, the installation of sensors and controllers to automate production processes, tuning and optimization work. Staff training and instruction. Checking the knowledge and skills of employees, as well as many other options. Of course, the enterprises at which we carry out modernization also receive comprehensive assistance from us in matters of operation and maintenance of equipment.

‒ Yes, our communication with customers does not stop for a long time after the delivery and launch of the equipment, ‒ concludes Alexander. ‒ Even when the operation of the equipment is adjusted and does not raise any questions, customers turn to us for advice, assistance in solving other production issues, and we are always happy to help. Our many years of friendly relations with customers is what we are really proud of!

RMP has a reputation as a reliable supplier of quality equipment for the production of biofuels and the processing of industrial waste. For service issues, please call + 371 29 297 558 or mail serviss@rmp.lv